Before contacting support
Restart the Game, confirm that it is updated through Google Play, check that your internet connection is available for advertisements or purchases, and restart your device. Game progress is currently stored locally, so uninstalling a Game or clearing its storage may permanently remove progress.
Advertising or missing rewards
Rewarded advertisements require a successful completion confirmation from the advertising provider. If a reward is missing, include the Game name, approximate date and time, device model, Android version and a short description. Do not send passwords or payment details.
Purchases and refunds
Purchases are processed by Google Play. For a missing item, include the Game name, item purchased, approximate date and the Google Play order number. Never send a card number or bank information. Refund eligibility is governed by Google Play rules and applicable law.
Bug reports
Please include the Game name, current Game version, device model, Android version, the steps immediately before the problem, and a screenshot or short recording when useful.
Privacy choices and data requests
For access, deletion, consent, advertising-choice or other privacy requests, email gamesprivacy@harplix.com. State the relevant Game and platform. Because Harplix Games do not currently use player accounts, Harplix may hold little or no information that can be linked to you and may need a relevant device or advertising identifier to coordinate a request.
Android advertising controls are available through your device’s privacy and advertising settings. In-game privacy controls may also be provided where required.
Contact player support
Email info@harplix.com. We aim to review support messages within a reasonable period, but response times may vary.